All of your I.T. Managed
With Village Helpdesk, you can manage your people, devices, networks, and applications in one partner. Your team gets access to trained and certified IT technicians to solve their day-to-day IT requests, and you get to focus on growing your business.
Accessibility
We are committed to providing easy and convenient access to their IT solutions and services. They offer onsite and remote support, flexible service options, and a user-friendly interface for streamlined communication with their team of technicians.
Availability
We are available 24/7 to provide responsive and reliable IT support. Their team of technicians is always ready to address any issues or concerns, ensuring that businesses can operate with minimal downtime and interruption.
Accountability
We take accountability seriously and strives to deliver high-quality and transparent services to their clients. They are committed to identifying and addressing issues promptly, maintaining open communication with clients, and delivering measurable results that help businesses achieve their IT goals.
Who we are
We are the Most Trusted IT Professional Services Provider in the Tri-State Area
We take pride in being the most trusted IT professional services provider in the Tri-State Area. With years of experience and a team of highly skilled and certified technicians, we offer customized solutions to meet the unique needs and requirements of our clients. We understand that businesses today face a range of complex challenges when it comes to technology, and we are committed to providing fast, efficient, and reliable support to keep their systems running smoothly. Our goal is to help businesses stay competitive and productive by leveraging the latest technologies and best practices, while also providing excellent customer service and support. Whether you need technical support, cybersecurity solutions, cloud computing services, or consulting, Village Helpdesk is your trusted partner for all your IT needs.
Contact us now to learn more and start your journey towards optimized IT performance.
14+
Years of Experience
Expert Firms
Trust Village Helpdesk to Deliver Exceptional Service
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%
Reduction in IT-Related Downtime
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Boost in Overall Productivity
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Client Retention Rate
Why Choose Village Heldpesk?
IT management for you.
Real-time IT support for your team.
Give your business and employees what they deserve. An engaging support community, evolving experiences, and proactive service.
Management and training included
We run three types of autonomous management to improve response quality, coverage and channel ownership. Every agent reports to a local manager, while we also use a client-specific manager to run client-specific training, QA and reviews. Lastly, we use custom reports to track agent success and compare their performance to benchmarks. This helps with self-management and self-improvement. Learn more about how we learn your business.
Flexibility built for high-growth brands
Start with a small team, then expand only as you need us. We can manage just email, then quickly expand into chat, voice, social media and customer onboarding. Most companies start with a Support as a Service team, then add dedicated agents when they’re ready for individual contributors to take more ownership.
Respond fast to every customer
Our trained team responds quickly to every customer issue, question or complaint. We act exactly as you train us to act, helping with refunds, reorders, onboarding, and pre-sales. See how our clients used fast response times to grow 3x in one year, become a market leader and sell in 100+ countries. With a dedicated and scalable support team, you can focus more of your time on building your business.
Launch support channels in one week
We pre-train agents to start with new clients quickly. Our onboarding team can build an initial multi-region team in just one week. To learn more about how to get started and onboarding, get in touch with our sales and onboarding team. If you need short term results, we can clear the inbox in two weeks.
Building Stronger Communities Through Collaboration and Entrepreneurship
Join The Village community today and become part of a supportive network of business leaders and technicians dedicated to building thriving local businesses and communities. Whether you’re a seasoned entrepreneur or just starting out, The Village provides a space for you to connect, collaborate, and learn from others in your field. With our shared commitment to excellence, innovation, and community, we can achieve great things together. So why wait?
Join The Village today and start building your network, sharing your knowledge, and making a difference in your local community!
Experience Reliable and Efficient IT Support
Village Helpdesk offers a range of IT services to help businesses of all sizes and industries manage their technology needs effectively. These services include:
Managed I.T. Services
Village our I.T. Services provide comprehensive support and management for all of your technology needs. Our team of professionally trained and certified I.T. agents are dedicated to helping companies, organizations, and individuals set up, maintain, and troubleshoot their technology systems. We offer a range of services, including network management, cloud solutions, cybersecurity, vendor management, and asset management. Our goal is to reduce downtime, lower IT costs, and increase employee productivity, so your business can reach its full potential.
Managed Microsoft 365
With our Managed Microsoft 365 services, businesses can maximize their productivity and collaboration while minimizing downtime and IT costs. Our team of certified professionals ensures a seamless onboarding process, providing ongoing support, security, and maintenance. Our services include data backup and recovery, mobile device management, and 24/7 customer support. Village Helpdesk is your trusted partner for managing your Microsoft 365 technology infrastructure, leaving you to focus on what matters most – growing your business.
Professional Voice, Data, And Video Wiring
Transform the way you manage and organize your business’s technology infrastructure with Village Helpdesk’s Professional Voice, Data, and Video Wiring services. Our highly trained and experienced technicians specialize in providing comprehensive wiring solutions tailored to meet the unique needs of your business. Whether it’s setting up new wiring or upgrading your existing infrastructure, we ensure seamless installation and management, reducing downtime and increasing productivity.
Web Development
Transform Your Online Presence with Village Helpdesk’s Expert Web Development Services. Our experienced team of web developers specialize in creating stunning, user-friendly, and responsive websites that cater to your specific business needs. We offer customized web development solutions, including e-commerce websites, content management systems, and more.
Trust Village Helpdesk to elevate your online presence and take your business to the next level
Take Control of Your IT Infrastructure
Ready to take your business to the next level with optimized IT performance?
We are here to help. Our team of experienced technicians provides comprehensive IT solutions and services tailored to meet the unique needs and requirements of businesses of all sizes and industries. Whether you need help desk support, network security solutions, cloud computing services, or anything in between, we’ve got you covered.
Contact us today to learn more about our IT solutions and how we can help drive growth and success for your business. Let us be your trusted partner for all your IT needs!
How it works
Our 6-step onboarding process includes assessment, planning, implementation, training, monitoring, and continuous improvement.
This process ensures that businesses can smoothly transition to Village Helpdesk’s services and minimize IT system disruptions while optimizing performance. By following these steps, Village Helpdesk ensures that their services meet the unique needs of each client and provide maximum value. Contact us today to learn more about our expert managed IT services and onboarding process.
If your company has between 5-500 employees, or 50 or more customer support requests a month; we’d love to learn how we can help.
Assessment
During the initial assessment phase, we’ll work with your business to identify your unique IT needs and challenges. This will help us develop a customized plan that meets your specific requirements.
Planning
Based on the assessment results, we’ll create a detailed project plan outlining the steps required to implement our services. This includes setting timelines, defining goals, and identifying key stakeholders.
Implementation
Once the project plan is approved, our team of experts will begin implementing the services. We’ll work with you to ensure a seamless transition, minimize disruption, and optimize the performance of your IT systems.
Training
As part of the onboarding process, we’ll provide training to your staff to ensure they are fully equipped to use our services. This includes education on how to access support and report IT issues.
Monitoring
Our team will closely monitor your IT systems to ensure they are running smoothly and efficiently. We’ll use advanced monitoring tools and processes to identify potential issues before they become major problems.
Continuous Improvement
Our commitment to excellence doesn’t end once our services are up and running. We’ll continually review and assess our services to ensure they are meeting your changing needs and providing the best possible value to your business.
Trusted by local brands and organizations of all sizes.
Common Questions
Village Helpdesk provides specialized managed IT services for businesses in various industries, including engineering firms and restaurants. Our tailored solutions include IT support for technical infrastructure, software development, CAD workstations, point-of-sale systems, online ordering platforms, and inventory management. We also assist with cybersecurity and ensure compliance with industry regulations. Our team of expert technicians is dedicated to providing efficient and effective IT solutions to help businesses thrive.
Yes, we offer cloud migration services to help businesses migrate to the cloud seamlessly and securely.
Our pricing is tailored to each client’s needs and based on the specific services and level of support required. Contact us today to discuss pricing options and learn more about our services.
Yes, we offer disaster recovery planning and backup services to help businesses prepare for potential disasters and quickly recover in the event of an IT outage or failure.
We take a proactive approach to security, leveraging the latest technology and industry best practices to secure our clients’ data and IT systems. This includes regular vulnerability assessments, multi-factor authentication, and encryption. We also partner with leading software companies like BitDefender to help protect our clients.
Most Popular Questions
Village Helpdesk offers a range of support channels, including a client portal, text support line, and phone line. Clients can submit support tickets through the portal, send text messages during business hours, or call our 24/7 phone line for urgent issues. Our team of expert technicians is dedicated to providing prompt and efficient service for all IT issues and requests.
Our response time depends on the severity of the issue. For critical issues, we have a rapid response team available 24/7 to address the problem immediately. For less critical issues, we aim to respond within the same business day.
Our team of experts regularly undergoes training and certifications to stay up-to-date with the latest technology and industry trends. We also maintain partnerships with leading technology providers to ensure that we are always leveraging the best tools and solutions for our clients.
Yes, we are happy to provide references or case studies from past clients upon request.
We have extensive experience working with businesses in regulated industries, and our services are designed to meet the specific requirements of each industry. We also conduct regular audits and assessments to ensure compliance with industry regulations.
We communicate with our clients through a variety of channels, including email, text messaging, phone, and video conferencing. We also provide a Client Portal which hosts regular status updates and reports to keep our clients informed of the status of their IT systems and any ongoing projects.
