Fully Managed & Not Your Average
Merchant Services
Reliable Merchant Services for Businesses in New Jersey and Philadelphia
Village Helpdesk’s merchant services provide reliable payment processing solutions for businesses in New Jersey and the surrounding areas. Our comprehensive services include payment processing, payment gateway, POS equipment, and payment security, all of which are designed to help businesses of all sizes accept electronic payments safely and securely.
With years of experience in the IT services industry, our team of experts is dedicated to providing personalized, high-quality support to help businesses streamline their payment processing operations and improve their bottom line. Contact us today to learn more about how Village Helpdesk’s merchant services can benefit your business.
Why Choose Village Helpdesk Payment Solutons
Personalized Support
With years of experience in the IT services industry, our team of experts is dedicated to providing personalized, high-quality support to help businesses streamline their payment processing operations.
Quick Live Local Response 24/7
We provide immediate 24×7 emergency response. A live local (not outsourced) person will answer your call day or night. Your employees can request help via chat, email, or phone.
True Managed Services
Start with us and we handle it from there. We handle all aspects of your IT including hardware and software management, vendor relationships, website management, maintenance renewals, and any other related technology needs. Our Agents will interface with any vendors on your behalf. You will never have to work with any other vendor to fix your IT needs. We focus on your IT so you can focus on your business.
Payment security
Our payment security services include fraud prevention and chargeback management, which can help businesses protect against fraudulent transactions and reduce their risk of financial loss.
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Get reliable and responsive IT support for your business with Village Helpdesk’s comprehensive range of tailored IT services.
Contact us today to learn more.
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Contact us now to schedule a consultation and learn how we can help your business thrive.
Customer Services
888-965-2791
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888-965-2791
Delivering Merchant Services with Personalized Attention and Care
At Village Helpdesk, we understand that many payment processing providers rely on a complex web of middle vendors to deliver their services. This can often result in unnecessary delays, increased costs, and a lack of accountability when things go wrong.
That’s why we’ve created a true partner ecosystem that cuts out the middle vendors and streamlines the payment processing experience for our clients. By partnering directly with acquiring banks and payment networks, we’re able to offer a more efficient, cost-effective, and transparent payment processing solution.
Our partner ecosystem also allows us to offer a wider range of payment processing solutions and services, including custom integrations and personalized support. We work closely with our partners to ensure that our clients receive the best possible payment processing solutions and support, tailored to their specific needs.
By cutting out the middle vendors and creating a true partner ecosystem, Village Helpdesk is able to offer a more streamlined, cost-effective, and personalized payment processing experience for businesses of all sizes. With our commitment to delivering high-quality services and support, we’re proud to be a trusted partner for businesses throughout New Jersey and beyond.
Increased Efficiency and Speed
Our direct partnerships with acquiring banks and payment networks mean that we can provide a faster and more efficient payment processing experience. For example, our payment gateway ensures that transactions are processed quickly and securely, allowing businesses to receive payments in a timely manner.
Infinite Helpdesk
Village Helpdesk's Infinite Helpdesk is a comprehensive solution designed to provide businesses with 24/7 IT support. Our team of experts is available to resolve a variety of IT issues, from simple troubleshooting to complex network and infrastructure problems. Our services are tailored to meet the specific needs of each client and offer remote and on-site support options.
Cost Savings
By cutting out the middle vendors, we can offer more cost-effective payment processing solutions that can help businesses save money. In fact, our transparent pricing model ensures that businesses only pay for the services they need, without any hidden fees or surprises.
More Personalized Services
Our partner ecosystem allows us to offer more customized payment processing solutions and personalized support to businesses. Our team of experts works closely with businesses to understand their unique needs and challenges, and then develops customized solutions to help them achieve their payment processing goals.
Asset Lifecycle Management
Village Helpdesk's IT asset management services are designed to help businesses stay on top of their tech inventory, repairs, warranties, and more. We help businesses optimize their tech investments by tracking inventory levels, ensuring proper disposal, and identifying end-of-life assets.
Better Risk Management
Our direct partnerships with acquiring banks and payment networks mean that we have the expertise and tools needed to effectively manage payment processing risks. For example, our fraud prevention and chargeback management services help businesses protect against potential financial losses and other risks associated with payment processing.
How it works
When you need experience, we have it covered.
At Village Helpdesk, our merchant onboarding process is designed to provide customized payment processing solutions to businesses in New Jersey and Philadelphia. We start by learning more about the merchant’s business and technology, then identify pain points and audit payment processing reports to develop a Chief Aim Plan. Once approved, we implement the solution and deploy the upgraded payment processing system, providing ongoing monitoring and support to ensure that everything runs smoothly. By following this six-step process, we can help businesses streamline their payment processing operations, reduce costs, and improve the overall payment processing experience for their customers.
Discovery and Assessment
During this initial step, we take the time to learn more about the merchant and their business. We gather information about the types of payments they accept, the technology they use, and their plans for growth. This helps us to understand the merchant’s specific needs and identify any potential areas for improvement.
Pain Point Identification and Audit
Next, we audit the merchant’s payment processing reports to identify any pain points or issues that need to be addressed. We look for opportunities to streamline processes, reduce costs, and improve the overall payment processing experience for the merchant and their customers.
Chief Aim Plan Development
Based on the information gathered during the first two steps, we develop a Chief Aim Plan that outlines a customized solution to address the merchant’s pain points and improve their payment processing operations. This plan includes a detailed proposal for the merchant to review and sign off on.
Solution Implementation
Once the Chief Aim Plan is approved, we work to implement the proposed solutions and upgrades to the merchant’s payment processing system. We ensure that all systems are properly integrated and tested to ensure a seamless transition.
Deployment
Once the solution is implemented, we deploy the upgraded payment processing system and ensure that all stakeholders are properly trained on how to use it. We also provide ongoing support to ensure that the system is functioning as intended.
Monitoring
Finally, we continually monitor the merchant’s payment processing system to ensure that it is operating smoothly and efficiently. We provide regular reporting and analytics to help the merchant track their payment processing performance and identify areas for further improvement.
Common Questions
Village Helpdesk provides customized payment processing solutions for businesses in various industries, including hospitality, B2B, professional services, and e-commerce. They offer reliable and efficient payment processing services, tailored to meet the unique needs of each client. Their team of experts provides ongoing support and monitoring to ensure that businesses continue to operate smoothly. Village Helpdesk is committed to helping businesses improve payment processing efficiency, reduce costs, and provide a better payment processing experience for their customers.
we support a wide range of payment methods, including credit cards, debit cards, digital wallets, and more. We work with each client to understand their specific needs and ensure that they can accept payments in the most convenient and secure way for their business.
We take security very seriously at Village Helpdesk, and have implemented a range of measures to ensure the safety and confidentiality of our clients’ transactions and data. We use the latest encryption and tokenization technologies, adhere to strict
The time required to set up payment processing services with Village Helpdesk varies depending on the complexity of the business’s needs and the specific services required. However, as a general guideline, our typical lead time for setting up payment processing services is around 3-4 weeks. We understand that our clients want to get up and running as quickly as possible, and we will work diligently to ensure that the onboarding process is as smooth and efficient as possible. We will work closely with each client to develop a timeline that is realistic and meets their needs, and we will provide regular updates on progress throughout the onboarding process.
Yes, we work with a range of software and systems to ensure that our payment processing services are seamlessly integrated with other business operations. We take the time to understand each client’s existing systems and processes, and develop solutions that are compatible and streamlined.
Most Popular Questions
We have a range of measures in place to prevent fraud and chargebacks, including monitoring transactions for potential fraudulent activity, implementing strict compliance standards, and providing education and resources to our clients to help them prevent fraud.
Our response time depends on the severity of the issue. For critical issues, we have a rapid response team available 24/7 to address the problem immediately. For less critical issues, we aim to respond within the same business day.
Yes, we offer detailed reporting and analytics to help our clients track their payment processing performance and identify areas for improvement. We provide regular reports that provide insight into transaction volume, processing time, and other key performance indicators.
we are committed to staying up-to-date with the latest trends and technologies in payment processing and IT services. We regularly attend industry conferences, participate in continuing education and training programs, and invest in the latest software and systems to ensure that we are providing our clients with the best possible service and solutions.
At Village Helpdesk, we take data security and PCI compliance very seriously, and we offer a range of solutions to help businesses protect their data and maintain compliance with regulatory standards. We work closely with each client to understand their specific needs and develop solutions that are tailored to their business.
Yes, we provide comprehensive training and support for our payment processing solutions to ensure that our clients’ staff is fully prepared to use the new system. We offer in-person training, online resources, and ongoing support to ensure that staff is comfortable and confident using the new system.
